Who is responsible for your information
AuCigars and aucigars.com are run by AUCIGARS LIMITED, a company registered in Hong Kong. AUCIGARS LIMITED is responsible for your personal information under Hong Kong's Personal Data (Privacy) Ordinance, and follows the Australian Privacy Principles and New Zealand's Privacy Act 2020 for customers in those countries. Contact us about privacy at support@aucigars.com.
What information AuCigars collects
- Your details: name, email address, delivery and billing address, and phone number.
- Your account: your login email and password. Passwords are stored securely, and we can't see them.
- Your orders: what you bought, prices paid, shipping and tracking details, and messages about your order.
- Payment records: for card payments, a confirmation from Global Payments that you've paid. AuCigars never sees or stores your card number. For crypto payments, the coin, amount and transaction ID.
- Your age confirmation: that you confirmed you're 18 or over when entering the site.
- Newsletter: your email address, if you choose to subscribe.
- Website use: pages visited, device and browser type, approximate location and IP address, collected through cookies and Google Analytics.
Information AuCigars receives from other sources
Some information about your order comes from the companies that handle it rather than from you: delivery and tracking updates from the carriers and tracking services that handle your parcel, payment confirmations from Global Payments and CoinPayments, and customs status where a carrier shares it. AuCigars uses this only to complete and support your order.
Why AuCigars uses your information
- To process, pack, ship and track your order.
- To complete the customs declaration that goes with every parcel, which includes your name, address and the contents and value of your order.
- To answer your questions and handle refunds, reships and complaints.
- To send order and account emails, such as confirmations and tracking.
- To send our newsletter if you subscribed. Every newsletter has an unsubscribe link.
- To understand how the site is used and improve it.
- To prevent fraud and keep the records the law requires.
AuCigars doesn't make automated decisions about you that have a legal or similarly significant effect. The duty estimate at checkout is a calculation about your order, not a decision about you.
Where your information is stored
Your information is stored and processed outside your country, mainly in Singapore, Hong Kong, Australia and the United States. We choose services that protect personal information to a standard comparable to Australian and New Zealand privacy law.
How long AuCigars keeps your information
| Information | How long |
|---|---|
| Orders, invoices and payment records | 7 years, as Hong Kong tax law requires |
| Your account details | While your account exists, or until you ask us to delete them |
| Newsletter subscription | Until you unsubscribe |
| Support emails | About 2 years |
| Google Analytics data | 14 months |
Cookies on aucigars.com
AuCigars uses cookies and your browser's storage to keep you signed in, remember your cart, currency and age confirmation, and any checkout details you choose to save on your device, and run Google Analytics. You can block or delete cookies in your browser, but the cart and checkout may not work without them.
How AuCigars protects your information
The site uses encrypted connections (HTTPS), passwords are stored securely, and card details are handled only by Global Payments. Access to customer information is limited to what's needed to run the shop. No system is completely secure, and if a data breach is likely to cause you serious harm, we'll tell you and the relevant privacy regulator.
Your rights over your information
You can ask AuCigars to:
- show you the personal information we hold about you;
- correct anything that's wrong; or
- delete your account and personal information, except records we must keep by law.
Email support@aucigars.com. We'll reply within 20 working days. You can unsubscribe from the newsletter at any time using the link in any newsletter email.
Age requirement
AuCigars is only for people 18 and over. We don't knowingly collect information about anyone under 18, and we'll delete it if we find we have.
Making a privacy complaint
If you have a concern, email support@aucigars.com first and we'll try to resolve it. If you're not satisfied, you can complain to the privacy regulator in your country:
- Australia: the Office of the Australian Information Commissioner
- New Zealand: the Office of the Privacy Commissioner
- Hong Kong: the Office of the Privacy Commissioner for Personal Data
Changes to this policy
We'll update this policy when the way we handle information changes, and change the date at the top.
Contact AuCigars about privacy
Email support@aucigars.com with any privacy question or request.
