Terms and Conditions

Who runs AuCigars

AuCigars and aucigars.com are operated by AUCIGARS LIMITED, a company registered in Hong Kong. In these terms, "AuCigars", "we" and "us" mean AUCIGARS LIMITED. You can contact us at support@aucigars.com.

Who can buy from AuCigars

To buy from AuCigars, you must:

• be 18 or over;
• have your order delivered to an address in Australia or New Zealand; and
• be buying for your own personal use, not for resale.

AuCigars doesn't deliver to Hong Kong or any other country.

Your AuCigars account

Please give accurate details when you create an account or place an order. You're responsible for keeping your password private and for any orders placed through your account.

Products, prices and availability

AuCigars prices are shown in Australian dollars (AUD) for Australian customers and New Zealand dollars (NZD) for New Zealand customers. Prices don't include customs duty or GST, which you pay to customs when your order arrives.

We take care to describe and photograph every product accurately, but packaging and appearance can vary between batches. Stock levels change, and we may update or discontinue products at any time.

How AuCigars orders are accepted

Your order is accepted when we confirm it by email. We may decline or cancel an order, with a full refund, if an item is out of stock, a price was shown in error, or we can't verify the order. If we cancel your order, we'll tell you why.

Paying for an AuCigars order

AuCigars accepts cryptocurrency at checkout through CoinPayments, with a 10% discount, and Visa by secure Global Payments link, chosen at checkout in Australia or requested by email in New Zealand. Card payments are currently charged in US dollars, converted from your AUD or NZD total. AuCigars never sees or stores your full card details.

Shipping, customs and import rules

AuCigars ships to Australia and New Zealand only. You are the importer of your order, so you're responsible for paying any customs duty and GST, and for following the import rules of your country. Delivery times, costs and how customs charges work are set out in our Shipping Policy.

Refunds and returns

Refunds, reships and cancellations are covered in our Refund Policy. AuCigars doesn't accept change-of-mind returns.

Your rights under Australian and New Zealand consumer law

If you're a consumer in Australia, you have rights under the Australian Consumer Law. If you're a consumer in New Zealand, you have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in these terms excludes, restricts or changes those rights. Where these terms say otherwise, consumer law applies instead.

Limits on AuCigars' liability

To the extent the law allows, AuCigars isn't liable for indirect or consequential loss, or for delays and charges caused by customs or postal services. Where our liability can be limited by law, it is limited to refunding or reshipping your order. This doesn't affect your rights under consumer law.

Website content and intellectual property

The text, images, logos and design of aucigars.com belong to AUCIGARS LIMITED or its licensors. Brand names and logos of the cigars we sell belong to their owners. Please don't copy or reuse our content without permission.

Privacy

How AuCigars collects and uses your personal information is set out in our Privacy Policy.

Which law applies

These terms are governed by the laws of Hong Kong. If you're a consumer in Australia or New Zealand, you also keep the protections of your own country's consumer law, and you can bring a claim in your own country's courts.

Changes to these terms

We may update these terms from time to time. The version shown on this page when you place an order applies to that order.